
Tony Hsieh, CEO of Zappos at SXSW
This past March, the SXSWi opening keynote speech, presented by Tony Hsieh, CEO of Zappos, highlighted the importance of developing a strong company culture and explained his company’s revolutionary vision of customer service.
As I listened to Tony’s presentation, I found myself inspired by the fact that Zappos’ adherence to company culture and core values helped land them on Forbes list of Top 100 Best Companies to Work For in 2009.
Zappos’ philosophy of success is similar to that of OrgSync’s in many ways. Above all, we believe strongly in adhering to company culture and core values. At OrgSync, our success is driven by three core values: 1) Giving the customer the largest stake in the future of the OrgSync platform, 2) Empowering organizational leaders through technology, and 3) Making positive contributions to our communities.
First, as a hosted solution, we believe that development of a premiere product is best accomplished by giving our clients the largest stake. Every month, we encourage our clients to meet with our in-house development team to discuss new product ideas and trends. Through this method of communication, our development team is able to quickly design and implement new features for the entire client base to use. Moreover, OrgSync recently released an Application Programming Interface (API) that will provide campus IT departments the flexibility to create automated processes based on the needs and requirements determined by the school or organization. OrgSync also has a 24/7 customer support line that clients are encouraged to call whenever they need a question answered.

Eric and Jeff at NCLC
Second, OrgSync seeks to empower organizational leaders through technology. The OrgSync team has a strong background in higher education, and involvement in campus organizations. In fact, the very idea to create the OrgSync solution was generated from our co-founders’ experiences in running multiple student organizations at The University of Texas at Austin. Members of the OrgSync team are also regular attendees of the International Leadership Association Global Conference, the National Collegiate Leadership Conference, which is hosted on OrgSync, and the Lone Star Ruby Conference. OrgSync’s involvement in these conferences expresses commitment to innovation and leadership that will best serve OrgSync’s client base.
Lastly, OrgSync aspires to make positive contributions to the Austin tech community, and the communities of its clients. In February, OrgSync sponsored the Austin Twestival hosted by media maven Michelle Greer. Also, earlier this year, our company organized a daylong social media campaign on Twitter to raise over $1500 for Clean Water, whose objective is to provide sanitary water to natives of Africa.
OrgSync’s Cayce Stone uses the phrase “Everybody wins!” to summarize the OrgSync philosophy. By adhering strongly to these core values, OrgSync to provides a solution that makes management of your organization more efficient.
That following Monday morning, I received an email from Tony detailing where I could find more information about Zappos culture. He informed me that a copy of the Zappos Culture book I had requested would be arriving at my doorstep soon, and also extended an offer to visit the Zappos headquarters next time I am in Las Vegas. Thanks again Tony for being an excellent role model!




