
Ann White
Today’s guest blogger, Ann White, works as the Web Content Coordinator at Oklahoma Christian University. She manages the content, navigation, and editing of the university’s public website, but in the past year her role has expanded to also manage the university’s social media presence.
I have been a follower of Ann and OCU on twitter for awhile, and I think she does a fabulous job of interacting with their community online.
————————-
Institutional tweeting- now there’s a phrase the old school marketers never saw coming. But now it’s a reality.
The beauty of this moment is that although you may be unsure in how to go about it, the fact is we all are. This is uncharted territory and we are all learning new lessons day by day.
Although there really is no one who can tell you exactly what to do, there are some fundamental guidelines that I believe will give you the framework to make your own way.
Here are my basic principles, a bit more fleshed out below:
- Have fun
- But don’t be annoying
- Interact
- Use it or lose it
- Make it up as you go along
- Be true to your school
Have fun
I work at a university I love, and because I am here 40+ hours a week, I see many of the stories and events that make this place great. Twitter gives me an outlet to share those little tidbits with others, so they can see the school through my eyes.
For example, whether it’s a video from an alumna of adorable Zambian babies wearing university apparel or a bizarre bathroom fixture that won a toilet contest, I can quickly and easily show people the little pictures that shape my point of view.
If you’re enthusiastic and sincere, it will come across and spread quickly.
Don’t be annoying
Ah yes, the annoying tweeters. Don’t be that guy (or gal).
Unless you explicitly state that you are a news source, don’t run an RSS feed through your Twitter account.
Don’t send mass or auto-direct messages.
Don’t spam tweets- multiple tweets in a row.
Don’t belabor calls to action.
Don’t re-tweet yourself word for word, multiple times in a day.
Don’t ignore basic customer service moments including replies and inquiries.
Twitter makes it very easy to dump you, and people can be fickle enough without you giving them a reason to bail.
Interact
I get a lot of great content from following those who follow the school. As a general principle, I re-follow the following categories.
1. Real people (Sounds silly, but it’s obvious when they’re not)
2. Other academic institutions (Great for seeing what other schools are doing)
3. Local businesses (Good to build ties and relationships with them)
It’s always fun to re-tweet those who write about us, because it is a credible testimony to your school’s value and also is flattering to the person you re-tweet. It shows them that their opinion is important to you, and you build a positive bond.
Use it or lose it
I think this is a key difference in institutional tweeting and personal tweeting.
If you are putting time and energy (university resources) into creating quality tweets, you have to use them somewhere besides Twitter, or they will be by and large lost within an hour because of the volume of tweets.
Thankfully Twitter gives you the RSS feed, so you can run your feed through another website. Whereas a tweet may only last a short while with limited views in a follower’s tweet stream, it could last for days if run through another location.
Make it up as you go along
When I started tweeting for our university, I looked to other schools for ideas. However, there weren’t many doing it in a way that I felt would be authentically transferable to our university, so I had to improvise.
Granted, I started off rocky with infrequent tweets, boring content, little interaction. But once I decided to just dive in and try new things, the response has been great.
One example of this is OC Oldies. I have a lot of great, vintage photos from our university at my disposal, so I have started Twitpic-ing them with the hashtag #OColdies. People seem to get a kick out of it.
Don’t be afraid to try new things! Everything is a new thing right now. Embrace the freedom of it!
Be true to your school
This is the key point where Twitter is not just a hobby but becomes another outlet for your brand’s platform.
Your school has a personality, and Twitter is a place to let it shine.
Are you a large research institution? Then share stories of innovation and accomplishment.
Are you a business school? Then highlight your moguls who are rocking their industries and taking over the world.
Our school is a close knit community equipping people to serve the world in creative and powerful ways, and social media has given me a great platform to breathe live into our mission.
—
Hopefully this will inspire you to take some chances and go try something new. Help us all figure out what works and what doesn’t, and share what you learn!