The New and Improved OrgSync Help Desk

July 18, 2013

Screen Shot 2013-07-17 at 3.44.57 PMOver the last year, the feedback we’ve received from a lot of our campus partners has revealed they want more training materials and a public, interactive support community. We’ve long had The Admin Club within OrgSync, which is a great tool for our campus admins, but we wanted to open this forum up to a much broader audience.

This calling for a higher standard of support is why we have re-designed, re-envisioned, and relaunched help.orgsync.com. This upgrade is a huge step forward for our training and user self-support system. Any user of OrgSync, from student users to administrators, can come here for a complete training on any aspect of the OrgSync system. They’ll also be able to participate in discussions, ask questions, and share best practices with the rest of the community.

One of our favorite tools is The Ideas Board, which is the new place to go and talk to us about what you want to see next in OrgSync, submit feature requests, or lend your votes to existing ones. We encourage users to access and participate in the discussions about these features so that together we can partner to build the next killer OrgSync feature.

Also available now is a Q & A portion of the Help Desk. Here, you can post new topics to the public forums or participate in existing ones to receive feedback from an OrgSync staff member or an experienced user who can provide insight to the issue you are having.

We’d love to hear what you think about the changes and what you see as the next step for training and support. Don’t be shy – every interaction with our Help Desk will help build a more robust, complete information database for over 2,000,000 users across the world!

 

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